Privacy Policy & Cookie Disclosure

Welcome to Puzzle Relaxed Studio ("we," "our," or "us"). We are committed to protecting your privacy and ensuring a safe, transparent, and serene gaming experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our official website at https://puzzlerelaxed.com, play the web edition of Triple Match Relaxed at https://puzzlerelaxed.com/play-triplematch, or install our mobile applications on Android and iOS (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this policy.

1. Information We Collect

We believe in a Frictionless & Privacy-First gaming philosophy. We do not require you to register an account or provide personal identification details (such as your full name, physical address, or phone number) to play the core game. However, we and our certified third-party service partners collect certain technical and usage information automatically to operate, improve, and fund our Services.

A. Information Stored Locally on Your Device

• Local Game Progress (LocalStorage / IndexedDB): Your current level, earned stars, unlocked seasonal postcards, daily reward streaks, booster inventory, and audio/language preferences are stored locally in your browser's localStorage or mobile device storage so you can resume play seamlessly.

B. Information Collected Automatically

• Device & Browser Metadata: IP address (used for regional routing, security, fraud prevention, and regional privacy compliance), browser type, operating system version, language preference, screen resolution, and time zone.
• Gameplay Telemetry & Diagnostics: Anonymous interaction events (such as level start, level completion, booster usage) and crash logs collected via Google Firebase Analytics and Firebase Crashlytics to balance puzzle difficulty and fix technical bugs.
• Advertising Identifiers & Cookies: Web cookies (including Google advertising cookies) on browser platforms, Google Advertising ID (GAID) on Android, and Identifier for Advertisers (IDFA) on iOS (only when permitted by your consent settings).

2. Google AdSense, H5 Games Ads & Cookie Disclosure (Web Platform)

For complete details on how Google processes data when you use our partner sites or apps, please review Google's official policy page: How Google uses information from sites or apps that use our services.

3. European Privacy Rights (GDPR, EEA, UK & Switzerland) & US State Privacy Rights (CCPA / CPRA)

A. European Economic Area (EEA), UK, and Switzerland (IAB TCF v2.2)

If you access our Services from the EEA, the United Kingdom, or Switzerland, we use a Google-certified Consent Management Platform (Google Funding Choices / Google UMP) compliant with the IAB Transparency and Consent Framework (TCF v2.2). You are presented with a transparent consent dialog allowing you to grant, customize, or withhold consent for personalized advertising cookies and data processing. You can revoke or modify your consent at any time by clicking the "Privacy & Cookie Settings" link in the website footer or inside the in-game Settings menu.

B. United States Privacy Rights (California CCPA/CPRA, Virginia, Colorado, Connecticut, etc.)

Residents of applicable US states have the right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. You may exercise your right to opt out at any time via the "Do Not Sell or Share My Personal Information / Privacy & Cookie Settings" link located in the footer of our website and in the game's Settings modal.

C. iOS App Tracking Transparency (ATT) & Mobile Ad Controls

On iOS 14.5+, we request explicit permission via Apple's App Tracking Transparency framework before accessing your IDFA. You can also reset or disable your mobile advertising identifier at any time in your device settings (Android: Settings → Google → Ads; iOS: Settings → Privacy & Security → Tracking).

4. Third-Party Services, SDKs & Payment Processors

Our Services integrate the following reputable third-party providers, each operating under its own strict privacy policy:

• Google AdSense & Google AdMob: Web display banners, H5 games placements, and mobile rewarded/interstitial ads. (https://policies.google.com/technologies/ads)
• Google Firebase (Analytics, Remote Config & Crashlytics): Aggregated game telemetry, remote configuration, and crash diagnostics. (https://policies.google.com/privacy)
• Paddle.com Market Limited (Merchant of Record for Web Purchases): Processes optional web in-app purchases securely. Financial details are handled directly by Paddle and never touch our servers. (https://www.paddle.com/legal/privacy)
• Google Play Store & Apple App Store: In-app purchase billing and achievement synchronization on mobile devices. (https://www.apple.com/legal/privacy/)
• Cloudflare Pages & Workers: Content delivery, DDoS protection, and serverless receipt validation. (https://www.cloudflare.com/privacypolicy/)

5. Children's Privacy (COPPA & GDPR-Kids)

Our Services are designed for a general audience and are not directed toward children under the age of 13 (or under 16 in applicable European jurisdictions). We do not knowingly collect personal data from children. If you are a parent or legal guardian and believe that your child has submitted personal information to us, please contact us at [email protected] and we will promptly delete such information.

6. Data Security, Retention & Deletion Requests

We respect your sovereignty over your personal data. Because Triple Match Relaxed operates without mandatory user accounts, you have direct, instantaneous control over the deletion of your data on your devices, as well as formal channels to request deletion of telemetry records.

A. Data Security in Transit

All data communicated between your browser or mobile device and our certified service partners (such as Google Firebase and Google AdMob) is fully encrypted in transit using industry-standard HTTPS / TLS (Transport Layer Security) protocols.

B. Local Game Data Deletion (User Self-Service)

Your entire game state (level progression, stars, unlocked postcards, sound settings, and booster inventory) resides locally on your client device. You can permanently erase all local game data at any time without needing our assistance:

• On Android: Open your device's Settings → Apps (or Application Manager) → Triple Match Relaxed → Storage & Cache → Clear Storage (or Clear Data). Alternatively, simply uninstalling the application from your device permanently purges all local game data.
• On iOS: Touch and hold the Triple Match Relaxed app icon on your Home Screen, tap Remove App → Delete App. This removes the app and all associated local data permanently.
• On Web (puzzlerelaxed.com): Clear your browser cookies and site storage for puzzlerelaxed.com via your browser settings (or by clicking the lock icon next to the address bar → Cookies and site data → Clear data).

C. Advertising ID Deletion & Opt-Out Controls

To delete or reset the advertising identifier associated with your mobile device for ad personalization:

• On Android: Go to Settings → Google → Ads → Delete Advertising ID (or Reset Advertising ID).
• On iOS: Go to Settings → Privacy & Security → Tracking and toggle off tracking permission for the app, or disable Allow Apps to Request to Track globally.

D. Submitting a Formal Data Deletion Request via Email

Although we do not maintain individual user account profiles or personal identity records on remote databases, you have the right to request the deletion of any transient telemetry, crash diagnostics, or customer support communications associated with your email address or device:

• How to submit: Send an email directly to [email protected] with the subject line Data Deletion Request - Triple Match Relaxed.
• Information to provide: Please mention your device model, approximate date of app usage, and your Android Advertising ID (if your inquiry relates to advertising data opt-out).
• Turnaround time: We will review, process, and confirm the permanent deletion or scrubbing of your records within 30 calendar days, completely free of charge, in accordance with GDPR, CCPA, and Google Play developer policies.

E. Data Retention Schedule

• Client-Side Progress: Retained on your device indefinitely until you clear app storage or uninstall the game.
• Crash Diagnostics (Firebase Crashlytics): Retained by Google Firebase for a maximum of 90 days, after which stack traces and diagnostic logs are automatically and permanently purged.
• Aggregated Analytics (Firebase Analytics): Retained in anonymized, aggregated form for up to 14 months per Google Analytics standard data retention parameters.
• Support Communications: Emails sent to our support desk are retained for up to 6 months to resolve follow-up inquiries, then securely deleted.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, technical, or operational requirements. When we update this document, we will revise the "Last Updated" date at the top of this page.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Studio: Puzzle Relaxed Studio
• Privacy & Support Email: [email protected]
• Official Website: https://puzzlerelaxed.com