PRIVACY POLICY
Effective Date: August 14, 2026
Last Updated: August 14, 2026
Welcome to Puzzle Relaxed ("we," "our," or "us"). We are committed to protecting your privacy and ensuring a safe, serene, and enjoyable gaming experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download, install, and play our mobile applications and access our web services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.
1. INFORMATION WE COLLECT
We believe in a Frictionless & Offline-First gaming philosophy. We do not require you to create an account with us or provide personal identification information (such as your full name, email address, or phone number) to play the core game. However, we and our third-party service providers may collect certain non-personally identifiable information automatically.
Information Collected Automatically
- Device Identifiers & Technical Data: IP address (used solely for standard network communications, regional routing, and security), device brand and model, operating system version, system language, screen resolution, and time zone.
- Advertising Identifiers: Google Advertising ID (GAID) on Android devices and Identifier for Advertisers (IDFA) on iOS devices (collected only when permitted by your system settings or App Tracking Transparency consent).
- Game Activity & Usage Data: Levels completed, level start/fail events, booster usage, game session duration, combo milestones, and interaction with game features.
- Diagnostics & Crash Logs: Crash reports, stack traces, and system performance metrics collected via Firebase Crashlytics to fix bugs and improve application stability.
- In-App Purchase (IAP) Transaction Receipt Data: Anonymized transaction receipt tokens and order IDs processed securely via Cloudflare Workers for transaction validation and anti-fraud checks. Payment credit card details are handled directly by Google Play Store or Apple App Store and are never stored on our servers.
2. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
- To Provide and Maintain the Game: Ensuring local game progress, offline saves, and level loading function smoothly.
- To Fix Errors and Enhance Performance: Identifying crash causes and optimizing game load times using Firebase Crashlytics.
- To Analyze Gameplay Metrics: Understanding player engagement (e.g., retention, level completion rates) to balance game difficulty.
- To Facilitate Rewarded Advertisements: Serving optional rewarded video ads via ad networks when requested by the player.
- To Process Purchases: Validating transaction receipts to safely grant virtual items or unlock permanent features.
- To Prevent Fraud & Abuse: Utilizing transaction ID tracking via Cloudflare KV to prevent replay attacks and illegitimate resource duplication.
3. THIRD-PARTY SERVICES & SDK INTEGRATIONS
Our Services integrate trusted third-party Software Development Kits (SDKs) and APIs. These third parties may collect and process information according to their respective privacy policies:
- Firebase Analytics & Crashlytics (Google): Usage measurement and automated crash logging.
- AppLovin MAX Mediation & Google AdMob: Serving optional rewarded video advertisements.
- Google Play Games Services & Apple Game Center: Cloud achievement synchronization.
- Cloudflare Workers & KV Storage: Serverless validation of in-app purchase receipts.
4. ADVERTISING & PRIVACY CHOICES
We are committed to a 100% Optional, Rewarded Ad Model. We do not display intrusive banner ads during gameplay or force disruptive interstitial pop-ups.
iOS App Tracking Transparency (ATT)
On iOS 14.5 and later, we ask for your explicit permission before serving personalized advertisements. You may grant or decline permission via the system prompt.
Opting Out of Interest-Based Advertising
You can limit ad tracking or reset your advertising ID through your device settings:
- Android: Settings
Google Ads Reset or Delete Advertising ID. - iOS: Settings Privacy & Security Tracking Toggle off permissions.
5. CHILDREN’S PRIVACY (COPPA / GDPR COMPLIANCE)
Our Services are designed for a general audience and are intended to provide a relaxing experience for players of all ages. We do not knowingly collect personal information from children under the age of 13 (or under 16 in the European Union).
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can promptly remove such information from our records.
6. DATA SECURITY AND RETENTION
- Data Security: We implement appropriate technical, administrative, and physical security measures (including SSL/TLS encryption in transit and Cloudflare Secrets environment isolation) to protect your information against unauthorized access, loss, or alteration.
- Data Retention: Non-identifiable gameplay analytics and crash data are retained in aggregated form. In-app purchase transaction IDs are stored in Cloudflare KV for up to 1 year solely for anti-fraud validation.
7. YOUR RIGHTS & DATA DELETION
Depending on your jurisdiction (e.g., GDPR in the EU/UK, CCPA/CPRA in California), you may have rights regarding your data, including the right to access, rectify, or request deletion of your information.
Because we do not store user accounts or personal profiles on our servers, most gameplay data is stored locally on your device. You can clear your game progress and local data at any time by clearing the application's storage or uninstalling the app.
For requests regarding server-validated transaction logs or general privacy queries, please contact us at the email below.
8. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.
9. CONTACT US
If you have any questions or suggestions about our Privacy Policy, please contact us at: